{% if event.type == 'ticket' %} {{ event.data.created_by.first_name }} {{ event.data.created_by.last_name }} · {{ event.created_at|timestamp2date }} {{ event.data.data.description|linebreaks }} {# TODO: attachments #} {% elif event.type == 'comment' %} {{ event.data.author.first_name }} {{ event.data.author.last_name }} · {{ event.created_at|timestamp2date }} {{ event.data.content|linebreaks }} {% for att in event.data.attachments %} Attachment: {{ att.name }} {% endfor %} {% else %} {{ event.data.translation.titleKey|translate }} · {{ event.created_at|timestamp2date }}
{{ event.data|notification_body }}
{% endif %} {% if loop.last and ticket.transition %} {% if ticket.transition.data.solution_done_comment %} {{ ticket.transition.data.solution_done_comment|linebreaks }} {% endif %} {% if ticket.transition.data.estimated_date_for_resumption %}
Estimated date for resumption: {{ ticket.transition.data.estimated_date_for_resumption|timestamp2date }}
{% endif %} {% if ticket.transition.data.solution_done %} {{ ticket.transition.data.solution_done }} {% endif %} {% if ticket.transition.data.reason_awaiting_external_provider %} {{ ticket.transition.data.reason_awaiting_external_provider }} {% endif %} {% endif %}

Status: {{ ticket.status|ticket_status }}
Assignee: {{ ticket.data.assignee.first_name }} {{ ticket.data.assignee.last_name }}
Department: {{ ticket.data.department }}
{{ "ticketingDetailsRequestTypeLabel"|translate }}: {{ ticket.data.category|category }}
Due date: {{ ticket.data.due_date|timestamp2date }}
priority: {{ ticket.data.priority }}

{{ ticket.data.serial_number }}: {{ ticket.data.summary }}